Customer Support Frequently Asked Questions
This page answers the questions that customers and readers ask us most frequently. If you can't find the answer to your question here, please send us an email at support@namesuppressed.com.
Lost / Missing Unlock Codes
- I lost my unlocking codes. Can you send them to me again?
- When will I receive my purchase / unlocking code?
- My unlocking code doesn't work, can you help?
Installing Photoshop Plugin Filters
- How to install Photoshop plug-ins.
- How to install Photoshop plugins in Photoshop.
- How to install Photoshop plugins in Paint Shop Pro.
- How to install Photoshop plugins in Affinity Photo.
- How to install Photoshop plugins in ACD FotoCanvas.
- How to install Photoshop plugins in ArtRage Studio Pro.
- How to install Photoshop plugins in Corel Photo-Paint.
- How to install Photoshop plugins in Computerinsel PhotoLine.
- How to install Photoshop plugins in Fireworks.
- How to use Photoshop plugins with Irfanview.
- How to install Photoshop plugins in Paint.NET.
- How to install Photoshop plugins in Serif PhotoPlus.
- How to install Photoshop Plugins from Zip files.
- How do I share Photoshop plugins between several graphics programs?
- How do I install the plugins on a new computer?
General Photoshop Plugins Questions
- Are the plugins compatible with 64-bit Windows?
- Are your plugins compatible with 64-bit Photoshop?
- The plugin is greyed out / inactive / I can't click on it.
- The plugin isn't showing up in my Filters / Effects menu.
- How do I uninstall Photoshop Plugins?
- How do I uninstall Photoshop Plugins on Windows 10?
- I get a "Memory Access Violation" when I run the plugin.
- How do I save a photo in a different file format?
- Why are photos transparent in plugins in PSP X3 & X4?
Autochromatic
- Is there a Mac version of Autochromatic?
- I get the error "Your copy of Autochromatic appears to be damaged."
- What is a preset? How do I use the preset buttons?
- I'm having problems unlocking Autochromatic, can you help?
- Is Autochromatic compatible with Windows Vista?
- How do I uninstall Autochromatic?
Autointerlace
- How do I get Autointerlace to work with my graphics program?
- Is Autointerlace compatible with Windows Vista?
- How do I uninstall Autointerlace?
Plaid Lite
- I get a blank / black image when using Plaid Lite
- How do I make seamless tiles with Plaid Lite?
- My Paint Shop Pro shuts down when I run Plaid Lite.
- I get the error "Your copy of Plaid Lite appears to be damaged."
- Is there a Mac version of Plaid Lite?
- Is Plaid Lite compatible with Windows Vista?
- How do I uninstall Plaid Lite?
Softener
- How to unlock Softener 2.
- How do I register Softener?
- I get the error "Your copy of Softener appears to be damaged."
- I get the error-code SOFTEN-RG-O.
- How do I use old Softener 1 tutorials with Softener 2?
- Is there a Mac version of Softener?
- How to install Softener in Photoshop 7
- What is a preset? How do I use the preset buttons?
- What does the Randomizer button do?
- Why are there black lines on the Softener interface?
- I get an "Out of Memory" error when using Softener.
- Is Softener compatible with Windows Vista?
- How do I uninstall Softener?
WebScriber / wbSLM
- Can WebScriber collect the names of subscribers?
- Why isn't WebScriber sending emails?
- WebScriber reloads the start page when I submit an email address
- How do I uninstall wbSLM?
- How do I upgrade WebScriber to use ezmlm-idx at FutureQuest?
- How many lists does WebScriber support?
- Why aren't bounced emails being sent to SENDER_EMAIL?
- WebScriber doesn't show all lists on the "Manage Your Subscriptions" screen
Ordering / Downloading Products
- Am I entitled to a discount upgrade?
- How do I register one of your programs?
- How many computers can I install the software on?
- Do I download my software now, or will it come on a CD?
- Can I buy your products using Paypal?
- How long do you take to reply to emails?
- Do you offer Telephone support?
- How do I purchase a product by money order?
- Do you support Shibboleet?
Programming
Other Questions
- Will you make a Mac / iPhone / Android etc version of your programs?
- What is namesuppressed's privacy policy?
- Where can I unsubscribe from the namesuppressed newsletter?
- What is namesuppressed's upgrade policy?
- Can I use an image from the namesuppressed website on my own site?
About SyneRyder / Kohan Ikin
Answers to personal questions about Kohan Ikin (the guy behind namesuppressed) can be found on his Kohan Ikin website.